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Frequently Asked Questions

Email Support

Support Email

support@odrskis.com

PRODUCT QUESTIONS

The Guardian 2.0's are not necessary but they are a highly recommended accessory. We estimate that 90%+ of customers own them. They allow you to go from non snow surfaces such as concrete, asphalt, lodge etc to the snow with ease. They provide traction and protection for your skis. Without them you have to switch in and out of the boots when you leave the snow. Guardian 2.0's can be purchased here

 

The flex of our boots is unique to our brand and sport which is what makes skating on snow possible. Ski boots are traditionally too stiff to make skating smooth and comfortable. Our boots combine world class liners with an amazing shell quality to provide both comfort and support. Most people find our boots to be the most comfortable ski equipment they have ever worn and find them extremely warm. 

Although the motions and balance is very similar to skating on ice the boot itself is quite different. It is designed for specifically riding ski slopes and so has higher ankle support and is heavier. We have many hockey players that ride ODR and they have expressed to us that the learning curve for them is nearly non-existent so the skills that Hockey players and ice skaters have often make learning to use ODRs quick and easy. 

 

Caring for your equipment is important. We recommend a standard edge tuner to tune the edges which can be purchased at most ski shops or on Amazon. Tuning the edges, Dynamic Wax to keep them quick and guards to protect them off snow are all recommended accessories. Together these three products allow you to care for your skis keeping them in top shape for the seasons ahead and the memories to come. 

No, we do not recommend traditional ski wax. Hot irons and hot waxes are messy, hard to apply and often dangerous to handle. We recommend our specially designed and developed in house wax called Dynamic Wax sold here!

 

Yes! The skis can be replaced if they get too scratched or damaged. They are removed with four machine screws inside the shell. Please contact support for instructions on replacing bases (we have a new and improved base replacement kit that we sell for $89.99). support@odrskis.com

ODRs are designed in the United States and produced in Italy with the best craftsman the industry has to offer. We ship from our warehouses located in the USA so your order arrives fast via FedEx. 

 

There is a FIND YOUR FIT button that takes the hassle out of size selection using our custom built wizard. It can be found on the Eclipse and R-43 product page. We HIGHLY recommend this feature for finding your perfect fit. ODR's fit true to size for men. Women should size down 1 full size. 

SHOE SIZE 1-4 (XS) 5 (S)  6 - (S) 7 - (S) 8 - (M) 9 - (M) 10 - (M) 11 - (L) 12 - (L) 13 - (L)
MEN 1-4 5 6 7 8 9 10 11 12 13
WOMEN 12-3 4 5 6 7 8 9 10 11 12

Example: If you are a mens size 9-9.5 in gym shoe you are a size 9 in our skis and a size medium in Eclipse. If you are a women's size 9-9.5 in gym shoe you are a size 8 in our skis and a size medium in Eclipse.

ECLIPSE SIZES ARE:  XS, S, M, L 

Eclipse sizing is a bit different than R-43. Essentially, multiple sizes fit into the Eclipse liner as it stretches like a sock XS-L. This makes it great for kids and beginners alike as a precurrser to the precision fit R-43 series. 

PRO TIP: For both men and women always, size down a half size to the nearest whole size.

 

LEARNING TO RIDE ODR'S

Most major resorts require steel edges and high ankle support as their main criteria. Our products all have integrated steel edges, high ankle support and no loose parts. As a result we typically find that resorts have no issues with our products on their groomed slopes. As a community we have skied thousands of peaks around the world ! Looking forward to seeing where you take your ODR SKIS by tagging us @odrskis on Instagram.  

 

Everyone is different when it comes to winter sports. That said, in our experience learning how to use ODR SKIS is much faster and easier than learning how to ski or snowboard. If you have previous ice skating experience you will find it extremely fast to pick up. We like to say you Learn in a Day & Love for a Lifetime. 

 

SHIPPING

We strive to ship orders within 48 hours via FedEx. Shipping to most regions of the US takes approx. 3-5 business days. Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@odrskis.com

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement. support@odrskis.com

PAYMENTS

We accept VISA, MasterCard, American Express, Discover and Paypal. We also offer pay as you go plans with partners AFFIRM and SHOP PAY. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

RETURNS

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support during our business hours. You can reach us via web chat or by email support@odrskis.com. If an order is shipped, we won't be able to make any changes to your order but will work with you to resolve the needed change. 

BECOME A PARTNER

We are always looking for the best ambassadors in the world! If you think you have what it takes drop us a line at support@odrskis.com! Please include your location, background and reason for wanting to be considered for a role on our pro ambassador team! 

Thank you for your interest in becoming a distributor! We look forward to speaking with you. Please write us at support@odrskis.com and provide your location, store background and how soon you are interested in getting involved. One of our amazing distribution gurus will be in touch shortly!

Yes! We were Sled Dogs Snowskates! 

We did a major rebrand in 2020 to introduce the NEXT GENERATION of skating on snow with ODR. ODR is taking the product and company to the next level with new technology and modern manufacturing processes.